Friday, March 1, 2013

7 Payer Business Processes Impacted by Diagnoses Codes

Diagnosis codes are used in a myriad of medical claims adjudication and reporting processing scenarios.  Many of these business functions might be addressed by similar remediation patterns.  Here are 7 common business functions that I believe may be remediated with similar approaches – or a combination of approaches.

Processing Scenarios

1.     Category of Service (COS) and Cost Center determination logic often uses diagnosis codes to determine COS’s like Family Planning, etc.

2.     Medical Policy criteria, Medical Benefit limit parameters (aka. Accumulators) and Claims Utilization Review (UR) modeling and reporting can include/exclude a range or a list of ranges of diagnosis codes.

3.     Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) processes use various diagnosis codes for comparisons and setting of various indicators that determine whether and how claim should be processed.

4.     Claims history searches and queries include ICD-9 diagnosis codes. Logic used to select records from claims history spanning the ICD-10 implementation date will have to address selection of claims based on both ICD-9 and ICD-10 code equivalents.

5.     “Provider Watch” logic typically allows providers to be put on review for a single diagnosis or range of diagnosis codes.

6.     Retrospective Third Party Liability (TPL) mass adjustment processes posts certain edits based on the diagnosis codes present on a claim to determine whether to create TPL billing records.

7.     Diagnosis Related Group (DRG) pricing logic uses diagnosis codes as input for the grouper/pricer function.

Remediation Patterns

1.     Use a mapping crosswalk to backward convert ICD-10 diagnosis codes to their ICD-9 equivalent code and then use the ICD-9 code to determine whether the criteria applies.

2.     Force user to supply an ICD-10 code and backward convert the I-10 code to its ICD-9 equivalent(s) for comparison purposes during the history profile selection process.

3.     All existing diagnosis reference files records must be effective dated with ICD-10 codes used starting on 10/1/14.

4.    Modify code selection to determine which code - ICD-9 or ICD-10 – to use based on a date of service (professional) or discharge date (institutional).

So when you are designing your remediation approaches for the ICD-10 mandate, consider how common remediation patterns can be employed.

Thursday, February 21, 2013

5 Important Considerations When Reviewing Products at HIMSS 2013

The majority of people meeting with HIMSS exhibitors are probably looking for products to meet a specific business need; like a computer-assisted coding tool to assist with their ICD-10 project.  Or perhaps a revenue cycle management application to improve cash flow.  As you view the hundreds of companies exhibiting at HIMSS, I suggest keeping these five considerations in mind:
                                                
Built with Open Components
Is the vendor software built with any “open component technologies?” An “open platform” design is no longer enough. Healthcare platforms built with “open component technologies” can be layered together and achieve greater value from the sum of their individual parts.

Utilizes an “As-a-Service” Business Model
Service-oriented business models are key to taming technical and financial challenges associated with modern software products. Look for vendors with SaaS (software), PaaS (platform) and/or IaaS. (infrastructure) business models.

Uses “Vendor-Agnostic” Standard(s)
Being locked into any specific “standard” – especially a standard developed and perpetuated by a vendor or small group of vendors - is not a good thing. Look for products that use the most open and accessible development languages, file systems and operating software available.

Allows Easy Entry and Exit of Your Data
Does the product include the ability to integrate, exchange, translate and manage data securely and on a bi-directional basis?  Ideally, the architecture of the product would allow "interface enabling" on a realistic and cost-effective basis.

Available Expertise, Guidance & Tools
What degree and combination of business, technical and operational expertise will be needed to get up and running on the product? Will a lot of expensive and potentially hard to find consulting services be needed to implement, configure and operate the product?  Can the vendor provide education, training and knowledge transfer supported via best practices and on a collaborative basis?

So while you walk the exhibitor halls of HIMSS 2013 looking for new products to enable your healthcare mission, consider how the above may impact the overall value and longevity of the product(s) you eventually select.

Wednesday, February 6, 2013

ICD-10 Topics at the Healthcare Mandate Summit


On Tuesday and Wednesday of this week, Edifecs sponsored the Healthcare Mandate Summit to bring together some of the top payers, providers and industry experts in the country to discuss compliance with multiple healthcare mandates.  Here’s some info on the ICD-10 mandate that I gleaned from the #MandateSummit hashtag 

Best Practices and Observations

1. Assess and quantify financial risk, use ROI to allocate budget and resources for...
2. Recommends holding contingency $$ at program level vs. project. Speeds reallocation
3. Budget is "lean and mean" hired a full-time project controller to manage
4. Highly disciplined schedule risk management. Deliver early & often vs. big-bang
5. ICD-10 is one of the biggest resource constraints is domain knowledge. Staff turnover and wage jumps are increasing.
6. Payer-provider collaborative’s – particularly with testing and communication - are key to success.

What happens after 2014?

Dennis Winkler from @BCBSM discussed how the effects of the transition to ICD-10 will be felt for years to come. Post 2014 is a question not many have focused on yet. That's changing.

1. Year 1-2 after ICD-10 - Stabilization phase
2. Year 3-5 after ICD-10 - Need to assess and monitor the data to ensure it's correct
3. Year 5 and beyond after ICD-10 - The time to use the data to revise fraud & abuse rules, etc.

Note: In my estimation, some organizations will start to leverage ICD-10's specificity and the information they glean from the ICD-10 data they collect starting in Year 3.  Medical policies, benefit plan designs, and provider contracting configurations - particularly in regards to quality and performance based contracts - are all areas that can be improved using ICD-10.

Prediction:

By Q3/Q4 of this year/2013, plans will start to see gaps in approach and remediation, esp. in managing legacy systems

Audience Polls

1. Only 45% have a tool/process for submitting/accepting test claims in an end-to-end test.
2. If partners aren't ready, 43% will only accept ICD-10 after a certain date; 33% will dual process

Monday, February 4, 2013

It’s Half-Time in the ICD-10 Super Bowl


Given the recent one year delay in the ICD-10 implementation date, I’d say we are right at half-time in the ICD-10 Super Bowl. Regardless as to whether you’re on a team that worked hard, focused on basic blocking and tackling, and gained some points in the first half or you’re on a team that made excuses for not trying, hoped ICD-10 would go away and that the lights will not come back on, this half-way point should be used as a time of reflection on how to best to return your team to battle and win the ICD-10 implementation game.

Take a short break

Use this time to gather your thoughts, think about what you’ve accomplished, and discuss matters with your assistants, coordinators and special team leads.

(Pretend) to be a raging bull

Half-time is emote-time. Recap what your team did well and not so well in the first half. Share your successes but also address your weak spots and/or failures.  Deliver criticism to the team as a group first and, if individual players warrant attention, consider how best to motivate them publically and/or privately on using the second half to turn things around.

Confirm your strategy and make adjustments if necessary

While you have your player’s attention, revisit goals and objectives that must be achieved in the second half leading up to October of 2014. Besides ensuring everyone understands their individual role and responsibilities, it’s important that all your players understand what’s needed to win the game. Spend a little time to reflect on what's working and what isn’t – and make changes accordingly.

Keep the Drive Alive and Avoid the Hail Mary Pass

There are all kinds of testosterone-laced clichés one could invoke at half-time to inspire the brute strength many think is needed to pull off a convincing ICD-10 Super Bowl victory.  Just don’t forget that finesse, agility, team work and strategy are also requisites for success; teams often live and die solely on how well they work together.

Sunday, January 27, 2013

How to Share Your Stuff in the Great ICD-10 Discussion – And Any Other Topic Too!


This is the last of a 3-part series on Using Social Media to Participate in the Great ICD-10 Discussion. In Part 1 I shared some info about who I think are leaders in the ICD-10 Discussion.  In Part 2, I shared some ideas, techniques and tips I use for acquiring ICD-10 information via popular social media channels.

In this 3rd and final part, I’ll share some ideas and tips about making the information you share on Twitter more easily identified, consumed and shared with others.

Share Well – It’s Going to Be Around Forever

1. To paraphrase what Carl Natale stated: “Understand what you share because you can’t pull it back.”

It’s ok to call out the value of what you share, add an opinion and/or point out possible contradictions – don’t be shy! Just remember that what you post on Twitter does not go away - even if you delete it.

2. Integrate hashtags into your tweet – if it makes sense

By integrating hashtag(s) into your tweet sentence on a contextualized basis, it may read better and you will also save space; therefore you can include more info.

Ex. “Using ICD-10 Testing Accelerators” http://bit.ly/11dcAhC #icd10 #testing  

could be... 

       "Using #ICD10 #Testing Accelerators” http://bit.ly/11dcAhC

Tidy Up Your Tweet Before You Share It

3. Cover your tracks!

You may want to remove tracking tags and keys from the URL’s you share – especially if any personal information like your email address is embedded in the URL.

4. Leave room for others to RT and share your information

Keep your tweets to about 115-120 characters so it can be RT’d by others without them having to edit your tweet. Be concise. Remove unnecessary words like “the” “a” “is” “are” – and use a link shortener

5. Validate links before posting them

At a bare minimum, click on links you intend to share and make sure they lead to something – even if it’s not the content you think it is!  There’s nothing worse than a “404 – Page Not Found” error! :)

Point People in the Right Direction

6. If a link leads to a site that controls access to the content, inform user of the need to login to access the content. 

Add “(Login Reqd)” to the Tweet.

7. Identify special digital media formats at the end of the tweet

– Is it video? A huge document?  A Podcast?

8. When sharing a large media source, point to specific locations within the document, video, or podcast that you want to call out.

i.e. “See page 18-22” or “See 3rd paragraph” or “Starts at 1:35”

Tag It!

9. Use hashtag(s) to help categorize your content and make it easy to find.

Hashtags are also used by certain web services to summarize and index tweets – making your content more likely to be read. But don’t use too many hashtags!

Example: "#Free #today #icd10 #testing #tips for #payers and #providers”

10. Don’t use punctuation or special characters in hashtags. 

Using “#ICD-10” results in a hashtag of “#ICD”

11. You can use a question mark orexclamation point as the last character in a Tweet as it will be ignored.

Using “#ICD10?” results in a hashtag of “ICD10”

By incorporating some or all of the above tips and approaches into your Twitter shares, you’ll make it easy on your readers and improve the value of the information shared.

For more info, Follow me on Twitter.   

Thursday, January 24, 2013

What Does an ICD-10 Operational Stability Manager Do?


BCBS of Michigan identified six dimensions of ICD-10 neutrality that include payment (Provider),  Benefit (Member), Revenue (Payer), Clinical (Programs),  Operational (Servicing) and Financial (Overall). As organizations ICD-10 remediation projects move forward, the need to understand and address the “neutrality work stream” seems to be getting more attention.

I can across a job description for an “ICD-10 Operational Stability Manager” and thought it captured the key responsibilities and skills such a position demands. 

What Does an Operational Stability Manager Do?

Develops an operational stability plan outlining risks, options and recommendations for defining acceptable performance variances as well as recommendations for action associated with each variance exception.

Oversees the neutrality work stream, including serving as the lead contact for a planned external business partner engagement.

Develops a neutrality plan outlining risks, options and recommendations for defining acceptable variances of neutrality as well as recommendations for positioning organization for future competitive advantage optimization.

Develops an execution plan and management of appropriate staffing resources necessary for the execution of the elements of the neutrality plan that Horizon agrees to implement.
Analysis of business processes, product lines and key performance metrics impacts that the ICD-9 to 10 migration will create.

Develops tolerance definitions, modeling of potential outcomes and analysis of results and determination of potential business changes to ensure variances are within acceptable limits.

Manages the team to monitor continuity thresholds during and post implementation in partnership with the neutrality project.

Accountable for supporting the Operational Stability and Neutrality works treams within the larger ICD-10 program.

Requires understanding of metrics identification development and monitoring.

Requires broad understanding of the impacts of ICD-10 across the organization including financial/claims payment processes.

Proactive monitoring of key indicators is in place prior to the implementation date and solutions (including root cause analysis) are found for identified issues post-production.

Manages the team to monitor neutrality thresholds during and post implementation in partnership with the business continuity project.

Creation of an RFP and selection of an external business partner for development of tolerance definitions, modeling of potential outcomes and analysis of results and determination of potential business changes to ensure variances are within acceptable limits.

If this describes you or someone you know – and you are looking for a new opportunity – send me an email and I can share a lead I have with you.